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    Cookies Usage Policy

    The website of Raiffeisenbank (Bulgaria) EAD and the e-banking platform Raiffeisen ONLINE are using "cookies" in order to improve their performance.

    What are cookies and why are they being used?

    Cookies are small text files that store information about the user’s actions and preferences while visiting a website. The cookie files are being stored on the user’s computer or mobile device for a specific period of time depending on their type.

    Cookies make a website easier to use. For instance, because of cookies users don’t need to enter their preferences every time when they visit it or go from one page to another.

    The cookies enable the website to function seamlessly, monitor for issues and identify opportunities to optimize the ways it provides information and interacts with the users.

    Types of cookies

    The websites of Raiffeisenbank and Raiffeisen ONLINE are using one or more of the following types of cookies, defined by their level of necessity:

    Strictly necessary cookies

    The absence of these cookies makes the functioning of the website impossible or puts it at high levels of risk.

    This category includes cookies that enable users navigate across the website, save the information they have entered when processing online forms, and log in or register in Raiffeisen ONLINE.

    Other strictly necessary cookies are the ones that provide control over the connection security and protection against external threats.

    Functionality cookies

    This cookie category improves the usability of the website and enables it to comply with the preferences of the individual users.

    The functionality cookies category includes cookies for device recognition, as well language and font size preference setting.

    Performance, analysis and advertising cookies

    The analysis cookies collect statistical information, which can be used for overall conclusions on the website’s performance and recommendations towards its optimization in regard with the users’ objectives and/or the website owner’s marketing and advertising goals. Such statistics include number of page visitors, mostly visited pages, visit sources, time spent on the page, errors while visiting, etc. These cookies collect anonymous information about the way the users navigate through the website and the problems they can experience. The site uses cookies for remarketing purposes, to serve ads to users based on their interests and preferences, also for conversion tracking and optimising advertising campaigns.

    For maximum precision the website of Raiffeisenbank uses the analytical instruments of Google Analytics, Google AdWords, Gemius, Yandex.Metrica, Crimtan, Adwise, Facebook and AddThis.

    How to disable cookies

    As a user you can control cookie usage, delete the cookies that have been stored on your device, and disable cookies. You can find detailed instruction on how to do that on the different browsers and operating systems at .

    Please be aware that disabling cookies will affect the website’s performance and might hinder its functionality. The strictly necessary cookies, which are essential for the functioning of the website, can’t be disabled.

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