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    Notification of recommendations and guidelines for working with Raiffeisen ONLINE


    Dear customers,

    Raiffeisenbank (Bulgaria) EAD is constantly striving to improve the security of its electronic banking and to protect your funds in the best possible way, including through introduction of new monitoring tools and improvement of the existing ones. In this regard, we would like to inform you that some transfers may require additional confirmation of beneficiary`s IBAN and payment order amount.

    We would like to suggest you the following recommendations, which are a prerequisite for convenient and safe work with Raiffeisen ONLINE:

    • Update the listed phone numbers to contact you. In case of a need for confirmation of payment transaction the updated phone numbers will allow us to contact you quickly.
    • Do not share your username and password for access in Raiffeisen ONLINE with other individuals. If you want employees of your company or family members to have access to your accounts, you need to request separate access for them by visiting a Raiffeisenbank`s office. We kindly ask you to comply with all obligations under the General terms and conditions for the providing of payment services and Raiffeisen ONLINE to legal entities and the Security Instructions for Use of Raiffeisen ONLINE.

    Sincerely yours,
    Team of Raiffeisenbank (Bulgaria) EAD

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