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    Changes in General terms and conditions for payment accounts and services for individual clients, in force by 05.06.2020


    Dear clients,

    Raiffeisenbank (Bulgaria) EAD informs you that as of 05.06.2020 there will be changes in the General Terms and conditions for payment accounts and services, debit cards and Raiffeisen ONLINE for private individuals. After the change enters into force, the authorizations of transactions in the online banking platform will continue to be performed via SMS notification or software token, depending on the type of security device, the corresponding transaction size thresholds will apply. The changes also envisage a change in the conditions related to the acceptance of power of attorney for opening and executing disposal actions with term deposits of clients of the Bank.

    Current clients using some of the payment services/products which are affected from the stated changes are entitled prior to 15.05.2020 to inform in written form Raiffiesenbank (Bulgaria) EAD at any Bank’s branch for their disagreement with the changes and to terminate their contracts for the payment services/products without having to pay any expenses and/or compensation commissions in reference to the termination.

    For further information about the changes please refer to the Bank’s website or contact the employees at Raiffeisenbank’s branches and on the phone numbers of Call center:

    • 0700 10 000 (Vivacom) – at the price of a city call
    • 17 21 (A1 and Telenor) – with no increase of the fee

    Sincerely yours,
    Raiffeisenbank (Bulgaria) EAD

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