Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

Find the nearest office or ATM

Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.



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    Cards are the new money!

    Has it ever happened to you to go somewhere and to find that you haven't got enough on you? Do you want to be able to pay safely everywhere in the world and on the Internet? Do you want to know how much exactly and for what you spend money?
    The card is your solution!


    • What is a card

      The card is a small plastic object with a built-in chip and a magnetic strip on the back.

    • What do you use the card for

      The card is a payment instrument that is much more convenient and secure than cash; with a debit card you have access to your account, and with a credit card - to a credit called a credit limit.

    • How do you use the card

      With the card you can pay at POS terminals in shops and online or you can withdraw cash at ATMs. An increasing number of places have enabled contactless payments — only by tapping the card on the POS terminal and even without entering a PIN for transactions up to BGN 100.

    • Why a card

      You have funds 24/7 all over the world. You can make easy, fast contactless payments in many places. You do not count banknotes and coins and do not wait for change. And you are informed about the amount spent and the balance left.

    Cards and services

    Make your life easier! The debit card is your faithful companion everywhere and in any situation. Make your daily life easier, have enough money at your disposal and don't depend on cash.

    Choose a credit card most suited to your needs and have money at your disposal anywhere and at any time.

    Get your new RaiCARD Fix credit card or Debit Mastercard with an extra card-sticker and/or a microcard.


    Collect points with the loyalty program, assure the security of your online purchases, pay your home bills comfortably and be informed about each transaction.

    Promotional offers for credit and debit cards.

    Contacts and assistance

    Call Center

    0700 10 000 (Vivacom)
    17 21 (A1 and Telenor)

    Help and assistance

    24 hours assistance for bank cards and POS.

    Phone: (+359 2) 962 41 02
    Fax: (+359 2) 962 78 59

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