Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

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Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank.
17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Yettel-Yettel depending on customer individual plan.



Tariff for Fees and Commissions for Individual Clients

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General Conditions and Forms for Individual Clients.

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    Discontinued Products

    Saving Account No Limits

    The offering of savings account No Limits is stopped on 20.04.2015.

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    Deposit +

    The offering of Deposit + is stopped on 01.11.2013.

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    Deposit with Increasing Interest Rate

    The offering of Deposit with a growing interest is stopped on 26 April 2010.

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    Term Deposits

    The provision of term deposits under the conditions set out below has ceased.

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    Deposit Mix

    The provision of Deposit Mix under the conditions set out below has ceased.

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    Saving Programme

    The maintenance of the product stopped on 10.11.2015.

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    Deposit with Account

    The offering of Deposit with Account is stopped on 01.04.2019

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