Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

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Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.



Tariff for Fees and Commissions for Individual Clients

General Conditions and Forms

General Conditions and Forms for Individual Clients.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

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    Deposit with Account

    The offering of Deposit with Account is stopped on 01.04.2019


    Period 6 or 12 months
    Adding money and renewal Without right to cash deposit money and without automatic renewal of the maturity date
    Currency BGN, EUR, USD
    Minimum opening amount 100 BGN, EUR or USD

    Interest rates

    Currency/Period6 months1 year
    BGN 0.05% 0.10%
    EUR 0.05% 0.10%
    USD 0.01% 0.01%

    Remains unchanged for the term of the deposit. The interest is paid at the maturity of the deposit or when it is closed. The interest is calculated on a 360/360 basis for deposits in BGN, EUR or USD.

    Fees and conditions

    • Without withdrawal fee on the maturity date

    • Fees for cash deposit and cash withdrawal

      According to the Bank’s Tariff

    • Maintenance fee of the current account

      Standard according to the Bank’s Tariff

    • Termination of the deposit

      When a deposit with account is closed before the maturity date for the purpose of partial withdrawal of the amount or closing of the deposit, an interest is paid for the actual number of the days of the deposit amounting to the interest of a current account according to the Interest rates bulletin for retail clientseffective at the time of the closing.

    • Renewal of maturity date

      The deposit is not renewed automatically on the maturity date but the amount of the deposit together with the interest is transferred to the current account that it serves.

    The deposits at the bank are guaranteed through the participation of the Bank in the Deposit Insurance Fund. The Fund guarantees the payment of deposits of 1 person with the Bank, irrespective of the number and amount of the deposits, up to BGN 196,000 in total for principal and interest under all deposits, under the terms of the Law on the Bank Deposit Guarantee.


    Call Center

    0700 10 000 (Vivacom)
    17 21 (A1 и Telenor)


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