Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

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Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.



Tariff for Fees and Commissions for Individual Clients

General Conditions and Forms

General Conditions and Forms for Individual Clients.

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    Deposit +

    The offering of Deposit + stopped on 01.11.2013.


    Period 2, 3 or 5 years
    Currency BGN, EUR, USD
    Minimum opening amount 1 000 BGN, 500 EUR, 500 USD

    Annual interest rates

    Remain unchanged for the period of the deposit

    2 years 0.00% 0.00% 0.00%
    3 years 0.00% 0.00% 0.00%
    5 years 0.00% 0.00% 0.00%

    6-month basis under a payment or card account. The interest is calculated on a 360/360 basis.

    Fees and conditions

    • Cash deposit of amounts

      Amounts can be cash deposit at any time without limitation of the amount

    • When a Deposit + is closed before the maturity date

      Interest is paid for the actual number of the days, at the interest rate for the closest expired standard period on fixed term deposits according to the interest rate bulletin effective at the time of the closing. When a Deposit + is closed before the expiry of the first month of the period of the deposit, an interest is paid for the actual number of the days of the deposit amounting to the interest of a current account according to the interest rate bulletin effective at the time of the closing

    • The interest ceases to accrue on the deposit on the maturity date.

    • Without opening fee

    • Without withdrawal fee on maturity date

    • Without fees for cash deposit during the whole period of the deposit.


    Free opening of an account and issue of a debit card for payment of the interest on Deposit +: VISA Electron in the currency of the deposit (USD or EUR) or Maestro for deposits in BGN.

    The deposits at the bank are guaranteed through the participation of the Bank in the Deposit Insurance Fund. The Fund guarantees the payment of deposits of 1 person with the Bank, irrespective of the number and amount of the deposits, up to BGN 196,000 in total for principal and interest under all deposits, under the terms of the Law on the Bank Deposit Guarantee.


    Call Center

    0700 10 000 (Vivacom)
    17 21 (Mtel and Telenor)


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