Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

Find the nearest office or ATM

Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank.
17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Yettel-Yettel depending on customer individual plan.



Tariff for Fees and Commissions for Individual Clients

General Conditions and Forms

General Conditions and Forms for Individual Clients.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

All notifications


Saved pages

Here you can bookmark favorite pages for later by clicking on the “Save” button at the top of the page.

    Viewed pages

    List of last viewed pages.

    Your card and PIN

    • Protect you card from damage.
    • Do not provide your card to third parties.
    • Periodically change your PIN at an ATM.
    • Remember your PIN, do not write it down in any form.
    • Activate the Notification service in order to get electronic message (SMS, e-mail or different kind) for each atempt for card usage.
    • Write down or remember the telephone numbers of the 24-hour authorisation centre of the Bank – (+359 2) 962 41 02, you can call in case of problems with the card.
    • Call the bank immediately if you lose the card or if the card is stolen.
    • Check your card transactions on a regular basis and contact the bank immediately if something is bothering you about a transaction.

    When you buy online

    • Buy only at commercial sites with good reputation.
    • Be careful when you provide card details - number, validity, and personal details.
    • Never provide your card details if you do not order goods and services.
    • Never provide your PIN - it is not needed for an online transaction.
    • Check the security of the website - most websites indicate that with an icon (usually a padlock). A large number of retailers who offer goods over the internet indicate in their pages the measures they have taken to protect data. If you can not find such a text, ask the trader.
    • Protect your email - do not send data about your card or other financial information by email.
    • Never respond to queries received by email about your card details and other financial information. Banks, Visa, or Mastercard never require such information from cardholders by e-mail.

    When using an ATM

    • Do not use ATMs placed in dimly lit and hidden places.
    • Inspect the ATM - if it has an unusual appearance, use another device.
    • Prepare your card in advance.
    • Make sure no one can see your PIN when you enter it by covering the keyboard with your hand.
    • Under no circumstances disclose your PIN to third parties.
    • Do not check the money you received from the ATM on the spot - take the card, the banknotes and the receipt and put them away immediately after the transaction.
    • If you notice something suspicious, immediately cancel the transaction.
    • If your card has been held by an ATM, immediately notify the bank and do not trust other persons offering their assistance in such a case.

    When purchasing from a retail establishment

    • Make purchases with a card at commercial sites with good reputation.
    • Do not leave your card unattended when making a payment - if the POS terminal is contactless, just tap your card to the POS terminal to make the payment.
    • Make sure no one can see your PIN when you enter it.
    • Make sure you have a signature on the signature panel on the back of the card.
    • Check the amount on the POS receipt.
    • Keep transaction receipts.

    Welcome to our website.

    Please select a profile:

    Welcome to our website.