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Headquarters

Address

Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000

SWIFT/BIC

RZBBBGSF


Branches and ATMs

Find the nearest office or ATM


Call Center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

E-mail

call.center@raiffeisen.bg

Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.


Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02

Fax

(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

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    Your card and PIN

    • Protect you card from damage.
    • Do not provide your card to third parties.
    • Periodically change your PIN at an ATM.
    • Remember your PIN, do not write it down in any form.
    • Activate the SMS/E-mail notification service and you will receive a message for every attempted use of the card.
    • Write down or remember the telephone numbers of the 24-hour authorisation centre of the Bank – (+359 2) 962 41 02, you can call in case of problems with the card.
    • Call the bank immediately if you lose the card or if the card is stolen.
    • Check your card transactions on a regular basis and contact the bank immediately if something is bothering you about a transaction.

    When using an ATM

    • Do not use ATMs placed in dimly lit and hidden places.
    • Inspect the ATM - if it has an unusual appearance, use another device.
    • Prepare your card in advance.
    • Make sure no one can see your PIN when you enter it by covering the keyboard with your hand.
    • Under no circumstances disclose your PIN to third parties.
    • Do not check the money you received from the ATM on the spot - take the card, the banknotes and the receipt and put them away immediately after the transaction.
    • If you notice something suspicious, immediately cancel the transaction.
    • If your card has been held by an ATM, immediately notify the bank and do not trust other persons offering their assistance in such a case.

    When purchasing from a retail establishment

    • Make purchases with a card at commercial sites with good reputation.
    • Do not leave your card unattended when making a payment - if the POS terminal is contactless, just tap your card to the POS terminal to make the payment.
    • Make sure no one can see your PIN when you enter it.
    • Make sure you have a signature on the signature panel on the back of the card.
    • Check the amount on the POS receipt.
    • Keep transaction receipts.

    When you buy online

    • Buy only at commercial sites with good reputation.
    • Be careful when you provide card details - number, validity, and personal details.
    • Never provide your card details if you do not order goods and services.
    • Never provide your PIN - it is not needed for an online transaction.
    • Check the security of the website - most websites indicate that with an icon (usually a padlock). A large number of retailers who offer goods over the internet indicate in their pages the measures they have taken to protect data. If you can not find such a text, ask the trader.
    • Protect your email - do not send data about your card or other financial information by email.
    • Never respond to queries received by email about your card details and other financial information. Banks, Visa, or Mastercard never require such information from cardholders by e-mail.

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