Tools
Close
Close

Headquarters

Address

Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000

SWIFT/BIC

RZBBBGSF


Branches and ATMs

Find the nearest office or ATM


Call Center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

E-mail

call.center@kbcbank.bg

Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Calls to 0700 10 000 are charged according to your tariff plan for calls to 0 700 numbers.

Calls to 1721 are billed as A1-A1 or Yettel-Yettel according to the subscribers own rate plan.


Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

(+359 2) 962 41 02


Communications

Public relations section

E-mail: press.pr@kbcbank.bg


Human Resources

Human Resources Department

Address

Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000


Your opinion


 

Other contacts

Close
 
 
 
 
 

Tariffs

Tariff for Fees and Commissions for Individual Clients


General Conditions and Forms

General Conditions and Forms for Individual Clients.

All documents


Notifications

Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

All notifications

Close
Close

Saved pages

Here you can bookmark favorite pages for later by clicking on the “Save” button at the top of the page.

    Viewed pages

    List of last viewed pages.

    Answers to the most frequently asked questions related to the acquisition by KBC Group

    General questions

    Does my relationship with the bank and/or other group companies as a client continue to be in full force and effect?

    Yes, your relationship as a client of the Bank and/or the of other Group companies continues to be in force in accordance with your agreement with us.

    The change of ownership and the change of the name will not result in a change of the legal entity, with which you have concluded an agreement. We will continue providing services with a commitment to excellent quality, according to our clients’ expectations.

    Will there be a change in the terms and conditions of the products I use at the bank?

    The current terms and conditions of the products and services, used by you, will not change as a result of the change of the bank’s ownership and name.

    Will there be a change in the terms and conditions under my agreement with the bank and/or with the subsidiaries?

    The terms and conditions under your agreement with the Bank and/or its subsidiaries will not change as a result of the change of ownership and name.

    Do I need to re-sign my agreement with the bank or with another company within the group?

    It is not necessary to take any action. Your contractual relations will continue in accordance with the agreements you have made. In view of the change of the banking group of which the Bank and its subsidiaries are part, there will be a change of the names of some of the products and services and in the design of the mobile applications. The change of names will not materially affect the features or the terms and conditions of the product or service offered, nor will it result in any change in the rights and obligations of the parties under the concluded agreement, in relation to the product/service.

    Do I need to do something to continue using in the same way my bank account, card, IBAN, digital banking and wallet?

    No, you do not need to take any action. The products and services, used by you, including IBAN, bank account, card, etc. remain unchanged.

    The names and design of the mobile applications (mobile banking, digital wallet) will change, but their functionalities will be retained. If you have already downloaded the apps, you do not need to reinstall them. Online banking will also change its name without changing its functionalities.

    Do I need to reinstall the mobile banking and my digital wallet?

    No, you do not need to reinstall your mobile banking or your digital wallet.

    Do I need to reissue my card?

    No, you do not need to reissue your card. You can use the same plastic card until the expiry date, indicated on it.

    Will there be a change in my servicing office?

    No, your servicing office remains the same. If there is a change, we will notify you timely of the office that is taking over your service.

    Will UBB clients be able to be serviced at a branch of KBC Bank, and vice versa?

    How will clients of other group companies be serviced?
    No. Although part of the same banking group, the two banks are separate legal entities. As regards the other group companies, the customer service arrangements remain unchanged.

    Potential changes, affecting KBC Group companies in Bulgaria, will be communicated to their clients in a timely manner.

    Will there be a change in the Contact Centre telephone number?

    The Contact Centre telephone number will not change as a result of the change of the bank and its subsidiaries’ ownership and name.

    Will the fees and commissions tariffs be the same for the clients of both banks?

    No. Although part of the same banking group, the two banks are separate legal entities. Any changes, affecting the KBC group companies in Bulgaria, will be communicated to their clients in due course.

    I have preferential terms as a client. Are they still valid?

    The preferential terms that have been offered to you to date and from which you have benefited continue to be valid for the period and under the terms and conditions upon which they were granted. They do not change as a result of the change of the bank’s ownership and name.

    Will there be a change in the contact person I refer to?

    You may continue referring to the employee(s) you have contacted so far.

    Will the website change?

    The Bank's website will reflect changes, relating to the ownership and name of both the Bank and its subsidiaries, as well as the names in some of the range of products and services offered.

    Credit/Leasing products and services

    Will there be a change in terms and conditions of my loan/lease?

    Your relationship with the bank and the lease company in relation to the used credit or leasing services continues in accordance with the concluded agreement. You may continue repaying your liabilities as you have been doing until now.

    Is the loan approval I received before the change of the bank’s ownership and name still valid?

    If you have obtained an approval for a loan, with regard to which you have not yet entered into an agreement as at the time of the change of the bank’s ownership and name, the approval remains in effect for the term and subject to the conditions, described therein.

    What will happen to my loan/lease request that is currently under consideration?

    Who will ultimately sign the agreement with me?
    Your loan or lease request will be considered in accordance with the established rules and processes. If approved, you will be able to conclude an agreement. The bank/lease company will be identified in the loan/lease agreement by their new names.

    By when should I accept the offer, received from the bank/lease company?

    If you have received an offer for a credit/lease product, you can take advantage of it within the time limit, specified in the offer.

    Will there be a change in the terms, conditions, and fees for the products I use at the bank?

    The terms, conditions and the fees for the products and services will not change as a result of a change in the legal entity’s ownership or name. Any future changes to the terms conditions, or the fees of the products and services offered will continue to be made as before, in full compliance with the requirements of the currently effective legislation and in view of the agreements, concluded between the Bank and its clients.

    Savings and investment products and services

    What will happen to my savings?

    There is no change in the terms and conditions, under which your funds are being stored, as a result of the change in the bank’s ownership and  name. We are part of a large international group and the security of our clients' funds continues to be our priority.

    Will there be a change in the terms and conditions on my savings and investments?

    The current terms and conditions of the products and services you use will not change as a result of the change in the bank’s ownership and name.

    Has there been a change in the funds, which units are part of my investment portfolio?

    The funds, managed by KBC Investment Management, will not currently undergo any changes beyond a change in the name of one of the funds. In the event of changes in the future, you will be informed in compliance with all regulatory requirements.

    Whom can I refer to with a question about my investments?

    You may continue referring to the employee(s) you have contacted so far.

    Which office can I contact for assistance with my investments?

    You can seek assistance as you have been doing until now.

    Insurance products and services

    Will there be a change in the T&C and the manner of servicing of the insurance policy, concluded by me?

    The current terms and conditions of the insurance policy you have concluded will not change.

    Especially for business clients

    Will there be a change in the terms and conditions of the products I use at the bank?

    The current terms and conditions of the products and services you use will not change as a result of the change in the bank’s ownership and name.

    How will the change of the bank’s ownership affect me as a business client?

    The change in the bank’s ownership and name will not affect our relationship with you as a client. The satisfaction of our clients continues to be of paramount importance to us.

    What will happen to the collaterals, established in favour of the bank?

    What happens to the insurance policies, the rights under which have been transferred in favour of the bank in line with a loan, used by me?
    Notwithstanding the change in the bank’s ownership and name, the legal entity with which you are in a contractual relationship does not change and the changes do not affect the provided collaterals. The same applies to the insurance policies, the rights under which have been transferred in favour of the bank.

    Will there be a change in my contact person/relationship manager at the bank?

    You may continue referring to the employee(s) you have contacted so far.

    The business is part of a company, having partnership relations with RBI Group of companies in other countries.

    How will the local company be serviced?
    The relationship of the company you represent with RBI Group of companies in other countries is governed by separate arrangements and these will remain in force. At KBC Bank, we will continue servicing you in the same way, as per the arrangements made. If the relationship is based on multilateral contracts with complex implementation in several countries, you may contact your Relationship Manager who will provide you with the necessary information.

    Welcome to our website.

    Please select a profile:

    Welcome to our website.