Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

Find the nearest office or ATM

Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank.
17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Yettel-Yettel depending on customer individual plan.



Tariff for Fees and Commissions for Individual Clients

General Conditions and Forms

General Conditions and Forms for Individual Clients.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

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    Markets in Financial Instruments Directive (MiFID)

    On 1 November 2007, the European Union’s Markets in Financial Instruments Directive /MiFID/ came into force with the purpose to harmonize the regulations, procedures and requirements related to the financial instrument deals within the community. The adoption of the Directive has been dictated by the up swinging activity of an increasingly broad circle of investors on the financial markets, and the supply thereon of increasingly complex and diversified financial instruments and services. This makes it necessary to establish a new regulatory framework, which to encompass the wide range of services and activities provided to investors, as well as to ensure the required degree of harmonization guaranteeing the high level of protection for investors and the possibility for investment intermediaries to grant investment services throughout the entire European Community viewed as a single market.

    Bulgaria, in its capacity of an EU member state, is introducing the requirements of the Markets in Financial Instruments Directive /MiFID/ into the local legislation, by way of adopting the Law of Markets in Financial Instruments and Ordinance No38 regarding the requirements towards the activities of the investment intermediaries, which – like MiFID – came into force on 1 November 2007.

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