Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

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Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank.
17 21 calls for subscribers of mobile operators A1 and Telenor are at the price of internal call/within the same network – A1-A1 or Yettel-Yettel depending on customer individual plan.


Business centers for small enterprises

We set up 23 specialized Business Centers in order to be closer to you at any time and to support the successful implementation of your projects.

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Small Business


Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000


+359 882 894523



Tariff for Legal entities and Sole traders

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General Conditions and Forms for Legal entities and Sole traders.

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    Special Accounts of an Insurance Broker under Article 306 of the Insurance Code and an Insurance Agent under Article 316(5) in connection with Article 306(1), point 2 of the Insurance Code.

    A special client account can be opened to:

    • An insurance broker registered with the Financial Supervision Commission.
    • An insurance broker in the process of registration as an insurance broker.
    • An insurance agent that has a contract with an insurer.
    • An insurance agent that is about to conclude a contract with an insurer.

    The special account is opened for the purpose of servicing payments between insurance brokers or agents and their clients and insurers.


    • The amounts in the client account

      Are not considered part of the property of the Insurance Broker or Insurance Agent and cannot be subject of preservation.


    In compliance with the Insurance Code, every insurance broker or agent must have a special account opened to service the proceeds from insurance premiums earned by the insurer and the insurance benefits or sums for the user of the insurance services.

    Raiffeisenbank offers the possibility of opening a special account for the following activities, but not limited to:

    • Receipt of insurance premiums for an insurer.
    • Receipt of insurance benefits or sums of money for users of insurance services.

    The fees and commissions charged to the account are in accordance with the Raiffeisenbank (Bulgaria) EAD Tariff of Fees and Commissions for Legal Entities and Sole Traders and with the additionally agreed terms and conditions.


    To open a Special Account of an insurance broker or agent with Raiffeisenbank, you must provide the following to the Bank:

    • Original of the ID card
    • Certificate of registration with the Financial Supervision Commission under Article 309(1) of the Insurance Code as an insurance broker
    • Contract(s) for insurance agency concluded with an insurer(s) expressly stating that the client is an unrelated insurance agent
    • Certificate with proof of entitlement issued by the Financial Supervision Commission
    • Other documents required for opening and keeping accounts under the general banking legislation

    Another account or accounts must be opened to which commissions and fees will be charged.


    Call Center

    0700 10 000 (Vivacom)
    17 21 (A1 and Yettel)


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