Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



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Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02


(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1l and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

Business centers for small enterprises

We set up 23 specialized Business Centers in order to be closer to you at any time and to support the successful implementation of your projects.

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Micro Business Department


Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000


+359 882 894523



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    Elevator Lab is the biggest fintech accelerator for the region of Central and East Europe. It was created by Raiffeisen Bank International and aims to find the best start-up companies in the finance sphere and to build long-term and profitable cooperation for both sides.

    Elevator Lab in Bulgaria

    This year the program is growing up! Bulgaria is one of the eight countries where regional challenges will be held.

    If you are a Bulgarian start-up company, the local challenge of the global program Elevator Lab will give you an opportunity to reach the final stage and compete with fintech projects from all over the world.

    Who can participate?

    You can apply for the Bulgarian challenge of Elevator Lab if you have innovative ideas and solution in the field of:

    • Advanced Analytics

    • Corporate Banking

    • Investing & Trading Tech

    • New Branch Experience

    • Open Banking

    • RegTech

    Why to join?

    If you are rated among the finalists:

    • You will have the opportunity to increase your brand recognition, as it will be a consistent part of the project’s communication campaign.

    • You will meet and receive feedback from specialists on high positions in the bank and other innovative companies.

    If you win the Bulgarian challenge:

    • You will receive a "wild card" for participation in the semi-finals of the global competition with companies from all over the world.

    • You will participate in workshops in Vienna, after successfully passing the video interview.

    • Your innovation can be integrated into the system and processes of the RBI Group and thus may become available for all 16.5 million customers of the bank.

    • You will receive a money award of 5 000 euro.

    Who will rate you?

    Your innovative ideas and solutions of the Bulgarian fintech start-ups will be rated by reputable leaders with great experience in the field of banking and new technologies:

    • Oliver Roegl, Chairman of the Management Board at Raiffeisenbank Bulgaria
    • Ani Angelova, Member of the Management Board at Raiffeisenbank Bulgaria
    • Nedialko Mihaylov, Member of the Managing Board at Raiffeisenbank Bulgaria
    • Maximilian Schausberger, Elevator Lab Program Lead
    • Kalin Dimchev, Managing Director of Microsoft Balkans
    • Svetlin Nakov, Co-Founder and CEO of Software University (SoftUni)
    • Atanas Raykov, Viber Director Business Development CIS & CEE and Head of Global Telecom Partnerships
    • Todor Breshkov, Co-founder Launchub Ventures


    You can register your start-up not later than June 17, 2018.

    Other important dates

    • June 26, 2018 – Five finalists will be announced
    • June 27, 2018 – The finalists will meet with bank and technology experts
    • July 2, 2018 – The winner will be awarded at a special ceremony in Sofia.

    Contacts and assistance

    Elevator Lab in Bulgaria

    How the innovation of the Bulgarian company could be provided to all 16.5 million clients of Raiffeisen.

    Elevator Lab Challenge

    Visit the web site of Elevator Lab to find out all about the global initiative, the regional challenge, terms for application and opportunities for participants.

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